Keep your security systems performing flawlessly with GEO Prime’s Maintenance and Support services — your trusted partner for reliable, compliant, and continuous protection in Abu Dhabi. We provide complete after-sales support for CCTV, access control, intruder alarms, video intercoms, fire alarms, and IT networks, ensuring they function safely and efficiently 24/7. Our certified engineers perform routine maintenance, inspections, and troubleshooting to help you avoid downtime and system failures. With GEO Prime, you get more than a service — you get a dedicated technical team committed to keeping your systems online, optimized, and fully compliant with ADMCC standards.
Preventive Maintenance
Routine checks for smooth operation.
On-Demand Repairs
Quick response to breakdowns.
Upgrades & Replacements
Keep systems up to date.
Annual Maintenance Contracts
Priority support all year round.
Why it matters:
Regular service means your systems are always operational.
Why is regular maintenance important for security systems?
Regular maintenance ensures that your security systems such as CCTV, access control, alarms, and intercoms perform reliably at all times. Over time, dust, wiring issues, or software bugs can affect system performance. Routine inspections and servicing prevent downtime, extend equipment life, and keep your systems fully compliant with ADMCC regulations in Abu Dhabi.
What types of systems does GEO Prime maintain and support?
GEO Prime provides maintenance and support for a wide range of systems including CCTV surveillance, access control, intruder and fire alarms, video intercoms, network cabling, and data storage systems. Our certified engineers can service all major brands and models, ensuring complete functionality and integration across your entire security setup.
What is included in your Annual Maintenance Contract (AMC)?
Our AMC packages cover scheduled preventive maintenance visits, emergency support, firmware and software updates, component testing, cleaning, calibration, and complete system reporting. Depending on your plan, it may also include free replacement of defective parts and on-site support. Each AMC is tailored to your system type, site size, and operational needs.
How often should maintenance be carried out?
For most systems, maintenance should be done quarterly or bi-annually. However, high-security environments such as industrial sites, hotels, or public buildings may require monthly inspections. GEO Prime will recommend the right frequency after assessing your system’s usage, risk level, and ADMCC compliance requirements.
Can GEO Prime provide maintenance for systems installed by other companies?
Yes. Even if your security system was installed by another provider, GEO Prime can take over the maintenance. Our technicians will inspect your existing setup, document all devices, and perform the necessary updates or repairs to bring it up to optimal condition and compliance standards.
What happens if my system stops working outside business hours?
GEO Prime offers 24/7 emergency support for all maintenance clients. You can contact our helpline anytime, and our technical team will provide remote troubleshooting or dispatch on-site assistance depending on the severity of the issue. We prioritize rapid response to minimize downtime and restore your security coverage immediately.
How does GEO Prime ensure ADMCC-compliant maintenance?
Our engineers follow ADMCC and MOI maintenance standards, using only approved materials and procedures. Every maintenance visit includes detailed inspection reports, device testing, and documentation suitable for compliance verification. This ensures your system remains certified, functional, and ready for any government inspection.
Can I upgrade my system during a maintenance visit?
Yes. During scheduled maintenance, our team can recommend and implement upgrades such as higher-resolution cameras, additional sensors, improved data storage, or software enhancements. GEO Prime helps you modernize your security infrastructure while ensuring uninterrupted operation during the upgrade.
What are the benefits of signing an AMC instead of requesting service on demand?
An AMC gives you priority response, discounted repair rates, scheduled preventive visits, and guaranteed uptime. With on-demand servicing, you might face delays or unexpected costs when issues occur. AMC clients enjoy peace of mind knowing that all system checks, updates, and repairs are handled proactively and professionally throughout the year.